1. To handle and transfer all incoming calls according to the standards and procedures of the hotel
根據(jù)酒店標(biāo)準(zhǔn)操作程序接聽(tīng)和轉(zhuǎn)接來(lái)電。
2. To handle inquiries by providing appropriate information
向來(lái)電冾詢(xún)的客人提供準(zhǔn)確的信息。
3. To assist in locating guests and employees when requested
在必要時(shí)協(xié)助客人或同事定位。
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
確保向客人提供達(dá)到或超越其預(yù)期的高效，友好，主動(dòng)的服務(wù)。
5. To update teleguides in the hotel computer system
及時(shí)更新系統(tǒng)中的酒店分機(jī)號(hào)碼表。
6. To handle the hotel wake up and voice mails systems
處理酒店的叫醒及語(yǔ)音郵箱系統(tǒng)。
7. To take and forward messages accurately and in a timely manner
準(zhǔn)確記錄并及時(shí)傳達(dá)接收到的信息。
8. Handle hotel’s paging system
處理酒店的傳呼系統(tǒng)。
9. Administers the hotel’s billing system for telephone charges
管理酒店的電話(huà)計(jì)費(fèi)系統(tǒng)。
10.Handles customer complaints if possible, or reports them to supervisors.
如有需要可處理客人投訴，或?qū)⑼对V上報(bào)給主管。
聯(lián)系我時(shí)，請(qǐng)說(shuō)是在云南招聘網(wǎng)上看到的，謝謝！