JOB OVERVIEW職位概述
? Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
主要負責及時和用體現酒店和品牌的專業態度接聽從外部打入的電話。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
? Be charming by being approachable, having confidence and showing respect.
? Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
? Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲際酒店及度假村®，我們希望賓客感覺風格獨特、時尚現代和深入洞悉，這意味我們需要你：
? 親切、充滿自信、體現尊重來展現富有魅力的你。
? 理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。
? 見多識廣、分享閱歷、展現你的風格來創造令人感覺特別的時刻，做到令人難忘。
QUALIFICATIONS AND REQUIREMENTS任職要求
Required Skills 技能要求
? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
? Able to read and write English
能夠讀寫英語
? Proficient in the use of Front Office System
熟練使用前臺系統
Qualifications 學歷
? High School or Vocational Certificate in Business Management, Business Study or equivalent
具有高中或商業管理，商務或相關的專業證書。
Experience 經驗
? 1 year experience in customer service or switchboard operator.
擁有1年賓客服務或電話總機的工作經驗。
聯系我時，請說是在云南招聘網上看到的，謝謝！