Major responsibilities主要責任
Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
根據優質服務體驗的準則,在日常工作中堅決貫徹公司經營理念及企業文化,確保顧客滿意度,實現我們的宗旨。
To ensure that Mandarin Oriental, Sanya’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
切實履行三亞文華東方酒店的儀容儀表標準,時刻表現出專業和謹慎的形象。
Handle all incoming and outgoing correspondence
處理往來信件
Collect and sort out all daily incoming mail, telex and fax especially in the morning session due to the accumulation of overnight correspondence
收集分類日常收到的信件、電報及傳真,尤其是前一 天晚些時候收到的信件
File correspondence and documents
文件和相關信息歸檔
Answer telephone calls and handle enquiries professionally
接聽電話,接受咨詢時須表現出專業性
Prepare attendance records
考勤記錄
Attend weekly Sales & Marketing meetings and bi-weekly business development meeting and prepare minutes
參加部門每周例會及兩周一次的業務發展會議,并做好會議紀要
Handle expense reports
費用報銷
Arrange appointments for the Director of Sales & Marketing
為市場銷售總監做好日程安排
Keep mailing list up-to-date.
更新聯系表
Keep trace file up-to-date.
更新跟蹤文件
Prepare contracts if requested.
如果有需要,應準備合同
Prepare files and documents for periodic meetings chaired or attended by the Director of Sales & Marketing.
為市場銷售總監主持或參加定期會議準備資料和文件
Handle communication with clients on behalf of sales personnel or in their absence.
當部門其他同事不在時,代表相關人員與顧客交流
Assist other Sales and Marketing colleagues with administrative work when necessary.
當有需要時,幫助部門同事完成行政工作
Lead secretaries/Coordinator in handling the departmental administration
協調部門行政事務
Prepare travel arrangements for Sales and Marketing personnel.
為部門相關人員做好差旅安排
Ensure that overall secretarial/administration task in the Sales & Marketing office are well understood and followed up.
確保部門所有行政事務都被知曉并得到跟進
Perform any other reasonable duties as required by the department head.
在部門領導的指導下完成其它工作
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